Shipping & Returns
U.S. orders over $100 ship for FREE!
Orders below $80 ship for $ 7.95 for priority mail and 4.95 for first class mail.
Standard shipping is USPS (United States Postal Service).
UPS Ground service is $12, free on orders over $200. See some restrictions below.
Orders are shipped USPS Mail or UPS Ground based on your choice during checkout with a few exceptions. Orders to Alaska, Hawaii, Puerto Rico, and other non-contigous locations will only be shipped USPS. Also, USPS is the only option to ship to PO boxes or US military/diplomatic addresses (APO, FPO, DPO).
USPS Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may be longer.
Orders shipped UPS Ground take 1-5 business days depending on how close you are to us in Texas.
Orders typically ship within 3-5 business days, most within 48 hours. Orders are shipped every day except Sunday and major holidays.
During peak times and sales we may get behind on filling orders. If we get beyond a 48 hour period we try to keep you updated by posting a shipping update on our view cart page.
If your order is urgent please let us know and we will get right on it. Also, please keep in mind that if you order a yard of 25 different fabrics your order may take a wee bit more time than if you order a charm pack!
We can only change or combine orders if notified within 1 hour of the original order. Orders start to get processed and filled often within minutes regardless of time or day placed.
We cannot combine pre-orders with regular store orders.
We may change standard shipping methods at our discretion if a shipment results in oversize charges. This most often would apply to orders that include batting, cutting mats, or other large items.
Return & Exchange Policy
We want all of our customers to be 100% satisfied! We have a 30-day return policy on items you are not satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process.
If a product in your order is incorrect, damaged or missing, please contact customer service within 30 days of receipt of the order so that we can work with you to make it right. Unfortunately we will not be able to replace, reship or refund if we’re not notified within those first 30 days.
Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. We do not provide replacement packaging for products that are not otherwise damaged.
Refunds will be issued once returns are received and processed by us. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion.
All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned.
Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.